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Frequently Asked Questions


Who uses Cambridge Education and Training?
What qualifications and experience do your tutors possess?
Which geographical areas do you cover?
Why should I use an agency?
What is the difference between Cambridge Education and Training and any other tutoring agency?
How quickly can tuition begin?
Where does the tuition take place?
How often should lessons take place?
Won’t my child be too tired for an hour’s tuition after school?
I need a tutor for a subject not listed here, can you help?
Will the tutor be able to fit around my child’s commitments/activities?
What reassurances do I have about the tutors and how do I know that my child will be safe in a one-to-one situation with a tutor?
How do I know the tutor is up to date with the curriculum?
How do I change the arrangements?
How do I cancel a lesson?
What happens if things go wrong?
Will homework be set?
What should I do if I don’t want tuition to continue?
Can I change the tutor that I have been allocated?

Who uses Cambridge Education and Training?
Students attending school (state and public) and those being taught at home, adults wanting to further their skills and businesses looking to develop the academic skills of an individual or group all employ tutors from Cambridge Education and Training.

What qualifications and experience do your tutors possess?
The tutors working for Cambridge education and Training are all people who have teaching qualifications and/or degrees in the subjects they tutor. Most are experinced tutors, many having worked successfully with hundreds of students. Some tutors are currently teaching full or part time and others have recently left the teaching profession but still enjoy the satisfaction that can be gained from helping students to gain a better understanding of a subject. All are committed to their roles as tutors. When students make a request for help we analyse their requirements and the tutors we have available before matching one to the other.

Which geographical areas do you cover?
Although the agency office is based near Huntingdon, we have tutors throughout Cambridgeshire and some covering Suffolk, Essex and Bedfordshire.

Why should I use an agency?
Finding tutors can be a very difficult and time consuming exercise. We only use tutors who are committed to their role and the students with whom they will be working. We carry out thorough checks on their suitability, qualifications and experience which ensures the tutors we use can be carefully matched to each student.

What is the difference between Cambridge Education and Training and any other tutoring agency?
Unlike many agencies, we don't just provide a tutor and cease contact with the client. We like to ensure that the student is receiving the best possible tuition so we seek regular feedback from the both the student and the tutor. If, in the unusual situation where a partnership isn't working for whatever reason, we look to provide an alternative tutor. Our tutors produce monthly progress reports which are checked by the agency and sent to clients along with financial statements.

How quickly can tuition begin?
We aim to have responded to a request for a tutor within one working day. If submitting an online request the response will often be within a few minutes. We would provide you with the brief details of a local tutor(s) and approximate prices. If you would like the tutor to be contacted to check their avaiabililty then we do so and in most cases a tutor would contact the client that same day. We recommend a meeting between the student and the tutor takes place in the first instance before both decide they wish to proceed. Once the agency has been informed that an agreement has been reached the client will be provided with information about how funds can be paid and the lessons can commence as soon as the money for one or more lessons has been received.

Where does the tuition take place?
Although some tutors only wish to tutor in their own home, In most cases the tutor will travel to the home of the student. Sometimes tuition is organised to take place in suitable places such as a local library.

How often should lessons take place?
Usually a one hour lesson a week is considered enough but this can vary depending on the student. Keeping the same tutor and having regular lessons over a period of time is often the best for the student.

Won’t my child be too tired for an hour’s tuition after school?
One-to-one teaching is very different from the classroom environment but additional tuition can be tiring and when times are being negotiated with the tutor, suitable days need to be considered.

I need a tutor for a subject not listed. Can you help?
Possibly. Although we have tutors in over 60 subjects, new tutors join us each month bringing new skills so we may be able to offer something not currently showing on our subjects page. Please contact us to find out.

Will the tutor be able to fit around my child’s commitments/activities?
The tutors will try their best to find days and times which are most suitable for all concerned but occasionally this is not always possible. If this is the case then please contact the agency and we will look to offer you another tutor.

What reassurances do I have about the tutors and how do I know that my child will be safe in a one-to-one situation with a tutor?
When our tutors register with the agency they have to provide evidence of a recent CRB check. In addition to this references are checked. Alongside these assurances, parents should meet the tutor at the first session and it should have been agreed beforehand where the lessons will take place. If the lessons are being conducted in the student’s home, a quiet room is an ideal location and we recommend that the door is always left open.

How do I know the tutor is up to date with the curriculum?
All of our tutors are qualified teachers or have degrees in the subjects they tutor. They are required to keep up to date with the syllabus for their specialist subjects. If the level being studied by the student is GCSE, A Level or equivalent then we ask which syllabus is being followed and provide the tutor with this information. If this is not one with which they are as familiar then they will inform us and we will consider alternative tutors.

How do I change the arrangements?
When it has been agreed with a tutor that the tuition will commence, it is recommended that the client collects the best contact numbers with which to contact the tutor should alterations to planned lessons be required.

How do I cancel a lesson?
If a lesson needs to be cancelled then you need to contact the tutor directly giving them as much notice as possible. If less than 24 hours notice is given, then the tutor reserves the right to charge the normal rate for the lesson.

What happens if things go wrong?
Firstly you should discuss the situation with the tutor and hopefully a resolution will be found. Failing this then contact the agency and we will try to help.

Will homework be set?
This will be something that needs to be discussed between yourself and the tutor.

What should I do if I don’t want tuition to continue?

You need to contact your tutor directly to let him or her know and also the agency. If you wish to request an alternative tutor then we will do our best to oblige. If you wish to cease the tuition then any remaining credit will be refunded.

Can I change the tutor that I have been allocated?
Yes. If you feel that the tutor/tuition is not suitable for whatever reason then the agency will allocate you another if one is available. Please contact us as soon as possible if this occurs.

 

               
Quick Links

Click on the links below to submit a request for a tutor. We also have many tutors in many other subjects so if the one you're looking for is not listed, please click here.



             
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